Him Aromas values customer satisfaction and strives to provide high-quality perfumes and exceptional service. If you are not satisfied with your purchase, we offer a flexible refund and return policy to ensure a smooth shopping experience.
1. Returns
You may return a product within 15 days of receiving your order.
The product must be unused, unopened, and in its original packaging to qualify for a return.
For hygiene and safety reasons, opened or used perfumes cannot be returned.
To initiate a return, please email info@himaromas.com with your order details and reason for the return.
2. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 7-10 business days to the original payment method.
Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product received).
3. Exchanges
We only replace items if they are defective or damaged upon arrival.
If you received a faulty product, please contact us immediately with photos of the issue at info@himaromas.com.
4. Non-Returnable Items
Products purchased on sale or with special discounts cannot be returned or refunded.
Opened, used, or customized products are not eligible for return.
5. Cancellations
You may cancel your order before it has been shipped for a full refund.
If the order has already been processed, you will need to follow the return process.
6. Additional Information
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service to ensure the return is received.
Him Aromas reserves the right to refuse returns that do not meet our policy criteria.
For further assistance, please contact our customer support at info@himaromas.com.
